Decent Group loves solving business problems and creating bespoke software for companies. Our dedicated team has won FileMaker Business Partner of the year for Europe, the Middle East, Asia and India. As a result of increasing demand for our expertise, we are now looking to add a Client Manager to our highly engaged, friendly and close-knit team. This is a new role making it a great opportunity for a client manager to come in and make their mark.
In this role, you will provide relationship management and high-level technical support to our clients. You will understand Decent Group’s clients’ business requirements and work with our stellar technical team in order to design software solutions, testing them to ensure client satisfaction. You will build relationships with assigned accounts, regularly attending client meetings to collaborate on their requirements, ensuring services are functioning well and advising them of opportunities for additional services and product solutions. As well as being great at relationships, you will also be highly technical, providing ongoing technical support, improvement and troubleshooting for client systems, identifying potential areas of concern before they arise and making recommendations based on recognising the client’s current and future technology needs. Work will also include producing clear quotations, planning implementation and regular account reporting including margin reports and invoicing.
You will ideally have a qualification in Computer Sciences and have at least 2 years’ experience as a developer with considerable knowledge and experience of full technical solution life-cycle and technical solution management methodologies. You will be a logical thinker with commercial awareness and have excellent inter-personal communication skills with the ability to quickly build strong relationships. You will be able to work openly and co-operatively with others and be self motivated, with a passion for technical success. You will need to be able to travel frequently with a clean driving license and your own car.
Decent Group offers a friendly, fun, welcoming environment which is a great place to thrive and build a career. We will support training, especially FileMaker Developer Certification. We are situated in a modern, attractive business park within easy reach of Swindon town centre.
Please apply with CV and covering letter to firstname.lastname@example.org