The client is a business that audits and trains teams at hundreds of European retail stores run by a major global franchise. Their work improving the customer experience is painstaking and detailed: when auditors visit a store, they audit everything from the lights to the internal temperature of cooked food. The auditors then trains the store’s staff on specific issues highlighted by the audit.
Auditing stores generates thousands of data points every day, and it’s hard not to lose track of this information, let alone gain powerful insights from it. The client realised that spreadsheets were hindering their ability to deliver excellent results. They needed an efficient, powerful modern system.