Claris FileMaker service contracts for ongoing support

A service contract buys you expert time each month to work on your Claris FileMaker system. If something isn’t working, we will fix it without hassle. If there are no issues, we can use our time to improve and develop your system. You have the reassurance of knowing you have our team’s expertise on hand – and you can use it however suits you. It’s a stress-free way to get guaranteed, UK-based support.

Not sure how many hours you need? Tell us a little about your system and team size, and we’ll recommend a starting package.

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“I am most extremely grateful for your FileMaker help and support. It has been instrumental in getting me over the various hurdles in time to deploy the best possible user solution.”

Roger Kistruck

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A Claris FileMaker service contract to improve your system

A service contract with Decent is a simple way to make your system more productive, more useful to your business and less exposed to risk.

Your expenditure will be regular and predictable, so you can plan for the costs in advance. You can use our software development services to optimise any aspect of your system, and as the system starts working better you’ll see improved productivity. If need be we can build new functions to streamline your processes.

Importantly, with regular back-ups, security and disaster recovery and preventative maintenance, the security of your vital data will be assured.

Above all, the relationship that develops between us and you is close and personal. We care about your organisation and we will respond quickly when you need us.

Contracts start from 5 hours a month, which suits straightforward maintenance and steady small improvements. Larger or fast-moving businesses often need more, up to 200 hours a month for continuous, larger-scale development. Wherever you sit on that range, the approach is the same: guaranteed time each month, used however suits your business.

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A FileMaker service agreement for continuous improvement

As part of your FileMaker service contract we conduct a periodic review with you. Here we look back together at the work our FileMaker developers have done and how we’re using the time. We find out how it’s working for you, whether our focus is in the right place, and whether the amount of time in the contract is appropriate for your business needs.

This is also an opportunity to identify recurring challenges and consider targeted development work that can make your system – and your business – function better. We aim to routinely identify ways of improving your system, to keep your operational processes streamlined and ensure useful management information is readily available. Acting as your partners, we will make proactive suggestions and recommendations.

How could a FileMaker service contract benefit you?

Regular support offers a wide range of benefits:

Find out more about Decent

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Your FileMaker service contract: simple and transparent

The contract between us is deliberately written in a clear and honest way using plain English. We want you to be very clear on what you get for your monthly fee. That’s why the contract defines clearly what is included, and sets out aims that align with your strategic goals. It’s another way of giving you peace of mind.

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Why a service contract with experts makes sense

Because our team are experienced experts, you get the benefit of efficiency. We will quickly identify the most cost-effective ways to improve your system and efficiently implement them. This matters. If you’re paying developers each month you want to a good return on your investment. With us you will.

And whatever changes we propose, we will always ensure that the development work is carried out without disrupting your ability to use the system and your existing tools.

Find out more about our FileMaker development services

Frequently asked questions

How many hours do I need each month?

It depends on the size of your system and how much you want it to evolve. Contracts start from 5 hours a month for straightforward maintenance, up to 200 hours a month for continuous, larger-scale development. We’ll help you find the right starting point, and it’s easy to adjust as your needs change.

What happens if we don't use all our hours in a month?

Hours don’t carry over from one month to the next. This lets us plan our team’s time properly, so we can guarantee everyone quick answers when they need us. In practice this rarely means wasted time: because it’s a service contract rather than just a support contract, your hours can go toward anything that helps your business, not only fixing problems. We keep a running list of smaller improvements ready to fill any spare time each month.

Is there a minimum contract length?

No. There’s no minimum term, and you can cancel with three months’ notice. We’d rather earn your business every month than tie you into a long commitment.

What's the difference between a service contract and one-off support?

One-off support fixes a specific issue when it comes up. A service contract gives you guaranteed time each month that you can use however suits your business, whether that’s fixing something, building something new, or simply staying ahead of problems before they happen. Because we’re a popular team, ad hoc support sometimes means waiting for our next available slot. With a service contract, your time is already reserved, so you're never waiting in a queue.

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Case study

FileMaker system transformation and training for IT team

Bespoke inspection app and web portal help put playground safety first

Bespoke software optimises a business’s entire processes

The scheduling tool managing multiple complex projects

New system drives big growth despite small size of team

The iPad app that simplifies an entire outbound goods process

A complete overhaul of an existing FileMaker system allowed a financial services business partner to streamline all its business processes. We also recruited and trained an IT team to bring systems and solutions skills in-house for ultimate efficiency. Much of this transformation was delivered through an ongoing service contract, giving the business continuous access to development time as priorities evolved.

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Our solutions for managing playground safety inspections enable RoSPA Play Safety to provide an industry-leading service. The process improvement has delivered impact impossible with an off-the-shelf product.

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This food business needs to keep track of hundreds of very different products to ensure great customers service. We created their system from scratch – a perfect fit for each of their processes. Since then the business has grown – without increasing staff numbers. A service contract has supported the business through that growth, adding capability as needed without a new project every time.

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Explore how our scheduling tool, featuring an interactive drag-and-drop Gantt chart, brings clarity to project management for a leading access flooring specialist. Find out how this bespoke software solution overcame complex scheduling challenges that ensures precision and flexibility.

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Hungry to grow, this specialist furniture company needed a comprehensive system to replace improvised Excel and Dropbox solutions. The system has driven strong growth, and we continue to work with them to make it even more powerful.

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Discover how we developed a bespoke iPad app that transforms East Brothers Timber outbound goods process, streamlining their entire business process from quality control to optimised delivery schedules. Find out how this iPad app eliminates costly mistakes, ensuring pinpoint accuracy and timely deliveries every step of the way.

More on this

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Each month the Decent Group newsletter delivers practical insights into how software systems can help you run a better business. It’s a quick way to check on your progress, identify business benefits you’re missing, and gain inspiration for the road ahead. 

We typically explore how SMEs can (and should) leverage business systems to achieve tangible benefits. We dive into a recent project and what it delivered for our client, with lessons for businesses like yours. We'll also highlight the new tools and solutions our team has been developing and the impact they’re having on our clients (and ourselves). And we cover any relevant FileMaker news and what actions you can take in response.

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